'[June 1982, Apple] The user tests were conducted in a specially
constructed room featuring a one-way mirror so observers could watch
the tests without being intrusive. ...
'When the software required confirmation from the user, it displayed
a small dialog box that contained a question, followed by two
buttons for positive or negative confirmation. The buttons were
labeled Do It
and Cancel
. The designers observed that a few
users seemed to stumble at the point the dialog was displayed and
clicked Cancel
when they should have clicked Do It
, but it
wasn't clear what they were having trouble with.
'Finally, the team noticed one user was particularly flummoxed by the
dialog box and seemed to be getting a bit angry. The moderator
interrupted the test and asked him what the problem was. He replied,
"I'm not a dolt. Why is the software calling me a dolt?"'